Yabby Casino Review

@YabbyCasino I debated whether to respond, but I’ve chosen to continue highlighting the lies and disrespect shown by you and your representatives. While I doubt it will result in the rightful restoration of my winnings, I hope sharing my experience warns others before becoming loyal customers of your casino. Your response misrepresents the facts in an effort to portray the casino as fair and customer-friendly, even in the face of complaints. I’m here to make sure that attempt is not successful. Let’s be clear: there was no agreement. You offered a $1,500 chip as a “gesture of goodwill”—your words. The second chip you referenced has nothing to do with this situation and was part of a prior agreement with your VIP team, made months earlier. Linking them now is a clear distortion. My complaint remains that a message regarding playthrough requirements was either not displayed at all or was so brief it was undetectable. Compounding this, your mobile site lacks the basic functionality to track playthrough progress during gameplay—something you yourself acknowledged was a requirement. Your own team confirmed there was a technical issue involved, yet now you and others are backpedaling, claiming it’s unclear if such an error even occurred. You then refused to share the content of the email from your software provider that supposedly discussed this issue. That’s not transparency—it’s gaslighting. You also falsely claim I received multiple benefits related to this matter. In truth, the only chip provided in connection with this incident was the $1,500 goodwill gesture. The other chip was unrelated and prearranged. No additional exceptions were made to allow me to withdraw funds, despite your claims to the contrary. Stating otherwise is a lie. This matter was never resolved. There was no agreement, and your gesture did not constitute one. It was a one-sided attempt to appease a dissatisfied customer without addressing the core issue: a technical error combined with a lack of transparency and functionality on your platform. Calling this respectful treatment of a loyal player is an insult, especially when you dismiss the shortcomings of your system—shortcomings you previously acknowledged. To now deny the existence of the technical issue, after your team already confirmed it, is dishonest. To misrepresent the capabilities of your site, especially when your own statements prove otherwise, is deceptive. These failures created an unfair playing environment through no fault of my own. I trusted your platform to operate fairly, as it had in the past, and it did not. Worse, you’ve refused to take responsibility. Your continued insistence that this was a mutually agreed resolution—when you yourself called it a gesture—is not just false, it’s manipulative. Nothing beyond that one chip was given. You know this. Your emails show you understand the specifics of this situation but are now twisting them to serve your narrative. As for your casino's reputation, you claim it shines across forums. That’s simply not true. Anyone reading this should check Yabby’s reviews and ratings on independent platforms. Your attempts to paint my complaint as unreasonable ignore the facts and rely on misdirection. Lastly, threatening to revoke my “loyal player” status—a status earned solely through heavy financial losses—is a petty move aimed at silencing me. I realize you won’t change your decision, because doing so would undermine the carefully crafted image you’re trying to project. This reply isn’t for you—it's for others considering your site. If this is how you treat a long-time player who's lost tens of thousands, others should take their money elsewhere.

@garras91 Hi Garrett, Hope you are well and safe, Thank you for reaching out to us again! With due respect, we have already explained everything regarding your concerns. We also agreed to credit your account with $1,000 chip, and you accepted the free chip. When I mentioned the second free chip, that was also processed as an exception in recognition of your loyalty. Your statement that, due to a missing message, you lost part of your winnings is simply not true, and I have already explained this to you in detail. You successfully withdrew $1,200 from the cashback (the play on which you based your complaint), $5,000 from the exceptional chip, and also received another free chip. On top of that, you were granted further exceptions, which allowed you to withdraw even more money, despite your repeated complaints about a matter we had already resolved through a mutual agreement. All these exceptions were provided out of respect for you as a loyal player, and all high value chips naturally came with exceptional rules (better). As a loyal player (as in any legitimate land based or online casino), you enjoyed benefits and privileges that not everyone receives. You earned those benefits through loyalty, and we treated you with the utmost respect. When you make a deal with someone, you honor it. We did even more than you might think. Please don’t take this the wrong way, but we are not here to play childish games or act like a couple in a divorce process. We made a deal, and we respected it from our side. In fact, we went beyond that agreement. Yet here you are again, demanding something we have already discussed and proven that no rules were broken by the Casino. Making long statements and inviting others to draw their own conclusions from your story is unfair. We are an honest Casino, and our reputation across many forums proves that. You play, you win fairly, and we pay you. You can also see from those forums that we are not greedy, we always review every complaint carefully and provide clear answers when the other side is willing to cooperate. Many times, we have made exceptions (even returning winnings earned in violation of bonus or Casino rules) and still allowed withdrawals. Of course, there are differences between violations, but the most important fact is that we care about our players and we are always here to listen, whether you contact us via forums or directly by email. Also, let’s be honest, how would it look if we were now to ask you to return the exceptional chips and winnings you already received, in exchange for the winnings you lost during cashback play? Clearly, you have gained more through the exceptional chips than you ever lost during that session. Such an action would be dishonest and childish. For us, this case was resolved when we made the agreement, and you accepted the special exceptional chip. We will not revisit the same matter again. Continuing to do so does not contribute positively to your relationship with the Casino and maybe will, unfortunately, resulted in the loss of your loyal player status. We remain open to discussing anything else, but not this matter again. You are, of course, free to take any action you believe is right. However, if you look back honestly, you will see that you have received the best possible treatment from us. We always keep our word, and we will continue to do so. But if you continue submitting complaints about this same matter, please be advised that we will no longer respond. Thank you for your understanding, and we wish you all the best in your future endeavors! Kind Regards George Moore Yabby Casino Management

@YabbyCasino the 2 samples were 51days & 18+months

@jwoods03 Hello jwoods03, We trust that you are well. We do appreciate you sharing your concerns about Yabby Casino. As you have confirmed yourself, The Management has provided you with the stats for your account that may seem as unfit for the end user. However, the sample in this case is simply too small to be regarded as determining for the entire brand. As you are most likely aware, one account can have a single deposit of $10.00 and strike luck with a jackpot of $10k. This would make the RTP for this account 1,000 000%, which is not industry standard as well, don't you agree? RTG is a well known, household name in the Gaming industry and the games provided by them are regularly tested and proven to be fair and legitimate. Should you need any additional assistance, please do not hesitate to contact our Management. Kind Regards, Lucas Yabby Casino Management

@Sarahables Hello, We trust that you are well. Please note that upon first withdrawal, if a user has no prior deposits, a Verification deposit is required. The deposit doesn't have to be wagered and it can be withdrawn INSTANTLY along with any bonus winnings! The Verification deposit is only used to establish the withdrawal method for the user. This is a standard industry requirement and we hope that it doesn't come as an inconvenience. Thank you for your understanding. Kind Regards, Lucas Yabby Casino Management

@Kpurvis8 hi sorry to bother but did they fix your problem?